UK CUSTOMER FAQ

We’re excited to finally bring our exceptional natural wines to the UK! Before placing your order, please take a moment to read this guide — it explains everything you need to know about taxes, shipping, and customs.


💷 Are Taxes Included in the Wine Price?

You may see the note “Tax included” under the price of our wines and at checkout. This is automatically shown by our website and refers only to EU customers, who pay 21% Spanish VAT.

For UK customers, prices are shown without UK VAT or UK Duty. Here’s how it works:

  • You do not pay Spanish VAT.

  • You will pay UK VAT (currently 20%) and alcohol duty when your wines arrive.

  • These charges are not included in the price you pay on our website and are collected separately by the courier before delivery.

We work with Mail Boxes Etc., our trusted logistics partner, to ensure your wines are delivered safely. The UK delivery courier will contact you when the wines arrive, asking you to pay the import charges before final delivery.

Important: UK VAT is applied to the total value of your order — this includes the wine, the shipping cost, and any duty.
Even after these charges, you’re still likely paying less than buying comparable natural wines locally.


📦 How Does Shipping Work?

All UK orders are shipped from our warehouse in Sant Pere de Ribes (Barcelona) with the help of Mail Boxes Etc.
They handle all export documents and customs logistics.

When your wine arrives in the UK:

  • Customs applies alcohol duty based on the wine's alcohol content.

  • VAT is charged on the total invoice, which includes:

    • Wine value

    • Shipping cost

    • Duty

  • You’ll receive an email or message from the courier to pay these charges online before delivery.

You can order up to 24 bottles per shipment.
Shipping rates are clearly shown here below

BOTTLES £
up to 6 bottles 84
from 7 to 12 bottles 108
from 13 to 18 bottles 119
 from 18 to 24 bottles 129

✅ Why Is There a £135 Minimum Order?

We only accept orders of £135 or more (excluding shipping) for UK deliveries.

This is due to UK tax regulations:

  • For orders below £135, sellers must collect UK VAT at checkout and pay it to HMRC.

  • Since we ship under DAP (Delivered at Place) terms and are not VAT-registered in the UK, we cannot process smaller orders legally.

If your cart total is under £135, you’ll need to add more bottles before checking out.

This ensures smooth customs clearance and compliance with UK law. Read more on gov.uk →


📊 Example: What Will I Pay on Arrival?

Let’s say you buy 6 bottles of wine priced at £15 each (13% ABV):

Pre-delivery:

  • Wine total: £90

  • Shipping: £84

  • Invoice subtotal: £174

UK Charges on Arrival:

  • Alcohol Duty: ~£2.88 per bottle → 6 × £2.88 = £17.28

  • VAT (20%) on total (wine + shipping + duty):
    20% of £174 + £17.28 = 20% of £191.28 = £38.26

Total due on arrival:
£17.28 (Duty) + £38.26 (VAT) = £55.54

So your full cost would be:

  • £174 (paid to us)

  • £55.54 (paid to the courier/customs)

  • Total: £229.54


🔁 Can I Return My Order?

We do not accept returns for buyer’s remorse or unexpected import charges.

By placing an order, you confirm that you:

  • Accept responsibility for UK VAT and duties

  • Will not be refunded for failure to pay these charges

  • Understand that UK customers pay these charges instead of Spanish VAT (21%) paid by EU customers

If your wines are damaged or there’s a mistake with your order, please contact us — we’ll make it right.


❓ Still Have Questions?

We’re here to help — before or after your order.

  • Email: hola@laespontanea.wine

  • Instagram: @la.espontanea

  • WhatsApp: +34 621 39 69 13

Thank you for supporting small producers and clean, delicious wine.
We’re honoured to help you discover natural wine — even across borders! 🍷🇬🇧